RETURNS
Vintage Heat sells Grade A second-hand clothing (see our Sizing / Condition page for more information on Grade A clothing).
We know that when it comes to vintage clothing, especially pieces from the most prestigious and sought-after international brands, authenticity is everything. Our reputation is built on the trust our customers place in us to receive only authentic, high-quality vintage items, and we take that responsibility very seriously.
When you shop with Vintage Heat, you can be sure that every item we sell is 100% authentic. We're committed to offering our customers not only the best vintage clothing, but also the peace of mind of knowing they're getting the real thing. From our rigorous authentication process to our partnerships with trusted third-party services, we do everything it takes to make sure the items you buy are as authentic as they are timeless.
In the world of vintage fashion, authenticity is more than a label: it's a promise. And at Vintage Heat, it's a promise we keep every day.
To ensure compliance with applicable European consumer protection laws, all of our pieces are professionally washed and go through a rigorous quality control process. Our pieces are measured to give an accurate representation of the item's current size. For more information on sizing, see our Sizing / Condition page.
We guarantee that all pieces are of satisfactory quality, fit for purpose and as described. Fading, fabric wear, marks and a worn-in look are considered normal. Customers have the right to return an item if it arrives defective.
We sell mystery boxes in which the pieces are picked at random by Vintage Heat for our customers, and we do our best to meet your style expectations.
Return shipping costs for non-defective items are the customer's responsibility. Only authorized returns will be processed.